At Trip Pump, we know that travel plans can change unexpectedly. Our mission is to provide you with clear, flexible, and transparent cancellation options to make your experience hassle-free. Please read our policy below to help you understand how to manage cancellations smoothly.
1. Flight Cancellations
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Cancellation Window: You may cancel your flight within [insert number of hours or days] of booking for a full refund.
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Non-Refundable Tickets: Some tickets are non-refundable or partially refundable. Please review the airline’s specific terms before booking.
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Cancellation Fees: Cancellation fees may apply based on the airline’s policy, ticket class, and timing of cancellation.
2. How to Cancel
To cancel your flight, contact our customer support team through:
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📧 Email: support@trippump.com
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📞 Phone: +1 888-882-1454
Please have your booking reference ready for quick assistance.
3. Refunds
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Refund Process: Eligible refunds will be credited to your original payment method. Allow up to [insert number of days] business days for the refund to appear, depending on your payment provider.
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Partial Refunds: If only a partial refund is available (e.g., for non-refundable tickets), the refund amount is determined by the airline and ticket terms.
4. Flight Changes
Need to reschedule? Contact our support team promptly. Change fees may apply depending on the airline’s policy and your fare type.
5. Special Circumstances
We understand life happens. For emergencies like medical issues or natural disasters, we will assist you in working with the airline to seek refunds or rebooking options. Supporting documentation may be required.
6. Non-Refundable Fees
Certain fees—such as booking or service charges—may not be refundable. Please check your purchase details carefully.
7. Modifications & Refund Requests
To modify your booking or request a refund, please reach out to our friendly support team. We’re here to guide you and find the best possible solution.
Need Assistance?
If you have any questions or require help with cancellations, changes, or refunds, please don’t hesitate to contact us:
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📧 Email: support@trippump.com
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📞 Phone: +1 888-882-1454
Thank you for choosing Trip Pump. We appreciate your trust and are dedicated to making your travel experience flexible and stress-free.